Frequently Asked Questions
Why isn’t my enrolment code working?
The most likely reason your enrolment code isn’t working is because it has expired. Therefore, if you enter a code and it isnt accepted, please generate a new enrolment code.
When should I generate my enrolment code?
Enrolment codes only last 15 minutes. Therefore it makes sense to generate a code when you’re close to a finger enrolment kiosk or scanner. Please note: you can only generate an enrolment code after you’ve added a payment card.
How do I generate an enrolment code?
To generate an enrolment code, sign into your account and go to the Wallet area. If you’ve added a payment method, the button will be visible. If you haven’t added a payment method, you need to add one so the button appears.
Why do I need an enrolment code?
The purpose of the verification code is to help get you up and running as quickly as possible. Once you enter this code, it tells our systems that you’re the person we need to link this finger with. It’s very important that you keep this code to yourself, but don’t worry if you lose it, it will expire in 15 minutes.
Finger Scanner Kiosks
Which finger should I use?
We recommend that people use either their index or middle finger. And if they are right handed register the finger on that hand. It makes it easier to remember what finger you have registered.
How should I place my finger in the scanner?
Firstly make sure your finger is nice and straight. Secondly, make sure it goes all the way into the scanner. And finally, don’t touch the glass underneath your finger. Following these three rules should ensure a successful finger scan.
Can I remove my finger vein ID?
Yes you can. Simply sign into your account and go to the Account area. At the bottom of the page there is an option to remove your biometric.
Can I add more than one finger to my account?
At this moment in time we don’t accept more than one finger vein ID per Member. This is because Member’s can only add one payment method. If and when we allow multiple payment methods and fingers, our Members will be informed at the right time.
Why won’t my finger scan work?
If you are having problems enrolling your finger try the following three things. Firstly make sure your finger is nice and straight. Secondly, make sure it goes all the way into the scanner. And finally, don’t touch the glass underneath your finger and steady your hand with your other fingers. Following these three rules should ensure a successful finger scan.
Where is my closest finger scanner?
A list of finger scanning kiosks can be found in the Help section of the web app or in Fingopay.com
What card types can I add to my Fingopay Wallet?
Members can add most popular card types including Visa, Mastercard, Maestro, Visa Electron, AMEX and Dankort.
Can I add more than one payment method?
At this moment in time, Members can only add one payment card to their Fingopay account. However in the near future we will enable Members to add multiple payment methods. We also want to give Members the option to add other cards such as Loyalty and Campus cards – so they don’t need to carry as much plastic around in their wallet.
How do I add a payment method?
It’s simple. Just sign into your account, and go to the Wallet area. There is an add payment card button in the middle of the page. Click the button and you will be asked to enter your card details. Once entered you will never have to do this again unless you want to remove and add a different payment card.
Who are Sthaler?
Sthaler is the name of our company founded by Nick Dryden in 2012. Fingopay is name of our Product.
Can I permanently remove my personal details?
Yes you can. Simply sign into your account and go to the Account area. In there at the bottom of the page there is an option to close your acount. Once closed we erase all the data we held in your account. Therefore if you decide to use Fingopay again you need to go through the full registration proccess.
Can I update my personal details?
Yes you can. Simply sign into your account and go to the Account area. In there you can update or change your email, mobile number and password.
Why do you need my personal details?
We only ask for the details we need to ensure a safe and effective service for you. All your personal details are encrypted, tokenised and stored safely in our internal data vault and we do not share it with anybody else without your permission.
Why do I need to verify my email address?
We ask new joiners to verify their email address for a few different reasons. Firstly, we will use it to inform you of any important product or marketing related updates. Secondly, it helps us ensure that you are not a Bot and a human being! And thirdly, Members can use the email address to log in.
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